DEBT COLLECTION HANDOVER - No communication No Account - Virgin Active is SHOCKING!

Following cancellation of a contract early 2023... all finished as far as I was concerned, I started receiving phone calls from MBD Debt Collectors regarding an outstanding amount owed to Virgin Active!! Never has Virgin Active communicated this to me. They have not contacted me or even tried to collect this apparent outstanding balance. Following numerous calls between myself, MBD and Virgin Active, I cannot drag a statement out of anyone. The last lady I spoke to at VA told me that I was supposed to sign another debit order for the final payment - really???? When did they contact me about this??? NEVER! So for an amount - around 640.00, exactly of which I am unsure as nobody can send me a statement - not the debt collectors, not VA... no calls returned by VA management, no emails returned by MBD. So... where do I stand, my credit record at risk because of absolutely useless and *********** staff at both companies??? My ability to maintain a healthy credit record in jeopardy because a supposedly "reputable" company practices absolutely unforgiveable administration?? How the hell do I fix this??? Hey VIRGIN ACTIVE - time to step up and make it right!! I'm waiting for contact - I sent an email this morning to both!! I did mention that this would follow - so I am waiting!!! Fix this. I cannot keep phoning begging for an account to pay - IT'S YOUR TURN. Judging by the reviews of VA already posted on here, this is common practice, you should be ashamed of yourselves!