sM
sharon M
1 reviews | Active since Aug 2012
16 Mar 2015, 16:39
DEBITS MY ACCOUNT EVERY MONTH NOW WHAT???
I HAVE BEEN A MEMBER OF VIRGIN ACTIVE FOR OVER A YEAR NOW, VIA DISCOVERY AND WHEN I SIGNED UP THE GUY TOOK MY DEBIT CARD DETAILS AND NOW I KEEP GETTING CALLS FOR MY ACCOUNT NUMBER CAUSE THEY ONLY HAVE MY CREDIT CARD NO. I DON'T HAVE A CREDIT CARD!!! NO MORE VIRGIN ACTIVE I WILL BE JOINING PLANET INSTEAD YOUR CALL CENTRE CAPE TOWN HAS JUST LOST YOU A CUSTOMER I THING YOU GUYS BETTER GET YOUR DUCKS IN A ROW BEFORE YOU LOOSE MORE CUSTOMERS!!!1
Helpful (0)
Replies (1)0
Replies (1)
Virgin Active South Africa's replyOfficial
16 Mar 2015, 17:08Hello sharonmiller,
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
I am sorry that you have decided to leave us, if there is anything I can do to make you change your mind please let me know!
I have taken a look at your membership and can confirm that your bank has been rejecting our debit orders . In order to rectify this we will need you to provide us with your actual bank account number , instead of the card number.
Should you require any further assistance please feel free to contact me directly.
Kindest regards
Robyn
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
I am sorry that you have decided to leave us, if there is anything I can do to make you change your mind please let me know!
I have taken a look at your membership and can confirm that your bank has been rejecting our debit orders . In order to rectify this we will need you to provide us with your actual bank account number , instead of the card number.
Should you require any further assistance please feel free to contact me directly.
Kindest regards
Robyn
Virgin Active South Africa's reply16 Mar 2015, 17:08
Official
Hello sharonmiller,
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
I am sorry that you have decided to leave us, if there is anything I can do to make you change your mind please let me know!
I have taken a look at your membership and can confirm that your bank has been rejecting our debit orders . In order to rectify this we will need you to provide us with your actual bank account number , instead of the card number.
Should you require any further assistance please feel free to contact me directly.
Kindest regards
Robyn
On behalf of Virgin Active I would like to apologise for any frustrations caused to you.
I am sorry that you have decided to leave us, if there is anything I can do to make you change your mind please let me know!
I have taken a look at your membership and can confirm that your bank has been rejecting our debit orders . In order to rectify this we will need you to provide us with your actual bank account number , instead of the card number.
Should you require any further assistance please feel free to contact me directly.
Kindest regards
Robyn