DEBITING my account TWICE

On the 4th of April 2016, you guys debited R725 from my account TWICE. The following day, (5th April 2016) I called your customer care number. I spoke to a lady and informed her that you guys debited my ACCOUNT TWICE. She not only seemed ***********, she tried to make up every excuse as to why they debited twice. After a very long wait, she got back to me and told me that it was a glitch from YOUR SIDE and that u will pay my R725 back into my account within 5 working days.<br> It's the 17th April and you guys have NOT paid back the money you debited. How appalling is that?<br> Can someone please get back to me with why my money has not been paid back, because I'm not wasting my time holding on for hours. Just to speak to another *********** and crass agent!!!<br>