GG
Glen G
1 reviews | Active since Nov 2015
24 Nov 2015, 09:58
Debiting my account 3 months after terminination
I terminated my Virgin Active contract in writing on the 07th of August 2015 after the contract expired, yet to date Virgin Active continue to Debit my bank account! There is no response to my online querries or emails. The Cape Town HO fax number is permanently engaged. Clearly Virgin Active is only interested in signing up new members and taking peoples hard earned cash but ignore termination requests. ****************! <br> VIRGIN ACTIVE MEYERSDAL YOU OWE ME 3 MONTHS REIMBUR*****TS! YOUR CUSTOMER SERVICE IS WORSE THAN PATHETIC!
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Virgin Active South Africa's replyOfficial
24 Nov 2015, 11:41Hello Glen Greenwood,
Please accept my sincere apologies for the inconvenience caused.
I can assure you that I have personally cancelled your membership and have requested a refund for the incorrect debit orders.
On behalf of Virgin Active, I would like to take the opportunity to thank you for having been a member and hope to have you back in the near future.
Kind Regards,
Tracy-Lee
Please accept my sincere apologies for the inconvenience caused.
I can assure you that I have personally cancelled your membership and have requested a refund for the incorrect debit orders.
On behalf of Virgin Active, I would like to take the opportunity to thank you for having been a member and hope to have you back in the near future.
Kind Regards,
Tracy-Lee
Virgin Active South Africa's reply24 Nov 2015, 11:41
Official
Hello Glen Greenwood,
Please accept my sincere apologies for the inconvenience caused.
I can assure you that I have personally cancelled your membership and have requested a refund for the incorrect debit orders.
On behalf of Virgin Active, I would like to take the opportunity to thank you for having been a member and hope to have you back in the near future.
Kind Regards,
Tracy-Lee
Please accept my sincere apologies for the inconvenience caused.
I can assure you that I have personally cancelled your membership and have requested a refund for the incorrect debit orders.
On behalf of Virgin Active, I would like to take the opportunity to thank you for having been a member and hope to have you back in the near future.
Kind Regards,
Tracy-Lee