SM
SIBONGILE M

1 reviews | Active since Aug 2013

02 Dec 2015, 13:54

DEBITED MY ACCOUNT WITHOUT MY KNOWLEDGE

I am so angry as my account has ben debited wit R411,00 this month instead of R355 that iam used to pay. When I fist joined the club I was told that my daughter will be allowed to the gym for free for the duration of my two years membership hence I signed up witj Virgin Active, she was 7 years when I joined she is now 8 years.<br> she used to entre the gym without any problem due to the nature of my work I travel a lot I froze my account and upon my return last month her card could not scan and I was requested to bring in her birth certificate in order to get another card. The Manager for the club was there I informed him that I am not willing to pay the R56.00 as when I joined I signed up just because my daughter was going to entre for free. For the past months I have been paying R355, (check your records) only last month when they updated her card I am now being charged R411.00 that was not communicated with me. The manager that was on duty when I updated my daughters card PROMISED to come back to me if I have to pay extra of which I disputed that I will not pay for her as I never paid for her for the past months simple because I signed that it will be for free.Kindly credit my acc.

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply02 Dec 2015, 16:51
Official
Hello Lonwabo_06,

I have tried to touch base with you on your mobile number, but to no avail.

On behalf of Virgin Active, please accept my sincere apologies for any the inconvenience.

Please look out for my email with detailed feedback.

We hope to be in touch with you soon to have this resolved.

Kind Regards,
Tracy-Lee