Debited my account while I requested the sales agent to cancel membership application.

On the 28th of October 2022, one of the agents from Virgin Active was not transparent about the membership deal he sold me. Only at the end of the application, he wanted cash from me and he didn't even explain to me what it was for. I didn't have the cash and requested he cancel my application and he didn't, he was very pushy and insisted I make a payment. I informed him to not proceed with the application, he must cancel it and he confirmed it has been canceled. Upon completing the application he gave my daughter a small black lunch bag, two lanyards, and a virgin active card. When I told him to cancel the application he said he wants the things he gave my daughter and I told him to cancel the application immediately when he wanted money from me. I told him to collect those things he gave my daughter and he hasn't. To my surprise virgin Active debited my account while I informed Sylvester the sales agent to cancel my application because my daughter doesn't want to sign up for the gym. This is very distasteful and I find it appalling for a sales agent to push his sales and not do what the customer is suitable with. Sylvester was not transparent from the initial stage of his sales pitch and that's inappropriate according to the Customer Protection Act. He is dishonest and he didn't treat me fairly.