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Owen L

1 reviews | Active since Dec 2014

10 Sept 2016, 10:27

Debited more money

<p>Hi</p> <p> </p> <p>Virgin active debited R385 instead of the R320 I had agreed to when I signed up. I signed up in Centurion and was told that I will be transferred Boulders and will pay R320 on a two year off peak contract but was surprised when I saw my bank statement. I had left exactly R340 in my bank so the debit would go off but instead R385 was debited and my avccount sat at minus.</p> <p> </p> <p>I chose the option I chose considering affordability but I cannot be mislead into signing something which will be later changed without even my concent. </p> <p> </p> <p>I want something done about this.</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply12 Sept 2016, 12:12
Official

We’re so sorry about the frustration and would like to make things right.

We have been unable to contact you via the number provided and eagerly await an alternate number to discuss your concerns in more detail.

We hope to be in touch with you soon to have this resolved.

Kind Regards,

Tracy-Lee