Debit Orderg

I am shocked by a debit order for my 16 year old son Tumelo Matshele.

He is on vitality and I have been paying R336 per month for him eversince I canceled my membership in August 2021due to affordability reasons and the consultant that assisted me on 11 August 2021 (15:40) said it was okay to leave his membership active and continue that I continue paying his premium as per contract. Long story short Yesterday spoke to a consultant @14:38 to query a debit order of R1250 this amount was debited on the 6th and 7th January 2022 as per ny bank statement. He also agreed that this was strange and that a previous caller had the same query. I asked him how does a premium go up four times from the actual premium of R336 for a vitality member that's 16 years old. He put me on hold or muted me to consult not sure with who on his return His response is that there is no adult on his membership hence the debit order of R1250. I then told him I want his membership canceled with immediate effect today and want a pro-rata reimbur*****t from today onwards from the R1250 amount. He says this was communicated to me in December 2021 I asked him to resend that communication I have not received it plus a cancellation letter in black and white that my son's membership is inactive as of 07 January 2022. He said I am getting ahead of myself and I flipped as I feel it is rude one cannot say that to anyone let alone a client that could potentially be retained but I'm no longer interested if this is the treatment I get when asking about my hard-earned money! Really disappointed 😞