Debit order theft and useless Service

In January 2023 virgin active took 3 times what I normally pay alby debit order. This was rectified after a week of struggling and dealing with the rude lady Thuli at the Honeydew branch and I was refunded 2 weeks later. She assured me that this would not happen again. I asked if virgin active has corrected the issue with vitality and she again assured me everything is linked and it wont happen again. Now the February 2023 debit order went off my account for 4 times the amount. I phoned the branch but no answer because apparently the staff at virgin active get paid to do nothing even when there is loadshedding. I phoned virgin head office and the lady said the system was down and took my details to call me back once it is back up (this was on the 2nd of Feb) and I am still waiting. Apparently Virgin is not so active with helping or assisting their clients. This is theft. Why do I pay for Vitality and pay for my gym fee and still go to the gym to ensure I keep my discount when I dont even get my discount. What a useless company. I am sure this would not have happened at Planet Fitness.