1 reviews | Active since Dec 2014
Debit order that weren't supposed to go through!!!
On 16 January 2016, I visited Brigh****er Commons club to do the club visit before signing up. I was not intending on signing up on that day but the lady convinced me to sign up for R50 and then if I come before 1 February 2016 and upgrade to the Vitality membership and pay the astounding R1450, the debit order of R490 for would not go off. So I went to the club 29 January and I payed the R1450. I asked the lady again and she reassured me that the R490 debit order will not go off. So what happens? Both the R490 and R172.50 debit went off of my account yesterdaqy evening. So in a matter of 2 weeks, I payed R2162.50 to Virgin Active off which R490 was not supposed to be paid.<br> <br> I want the R490 refunded into my account ASAP. I have payed Virgin Active an astronomical amount of money for 2 weeks of membership. Pathetic! If this is anything to go by, I am not going to be a member at Virgin Active for very long.
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the experience.
As discussed, I have requested your refund and the funds will reflect within 48 hours.
Should you require any further assistance in the future please feel free to contact me directly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the experience.
As discussed, I have requested your refund and the funds will reflect within 48 hours.
Should you require any further assistance in the future please feel free to contact me directly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the experience.
As discussed, I have requested your refund and the funds will reflect within 48 hours.
Should you require any further assistance in the future please feel free to contact me directly.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I once again would like to apologise for the experience.
As discussed, I have requested your refund and the funds will reflect within 48 hours.
Should you require any further assistance in the future please feel free to contact me directly.
Kindest regards
Robyn
