Debit order run on wrong date

Good day,<br> <br> I joined Virgin Active last week and I was advised that there is a special, I only pay R 100 then I gym for free for the month of July. I paid the R100 and told Elizabeth that the debit order should be on the last day of the month. I was surprised to find that they ran the debit order yesterday, a week later, and needless to say it bounced. Nor the bank has charged me a crazy R115 for the bounced debit order. Virgin Active must pay me back the R115 because a debit order on the 16th was never our agreement otherwise I want to unsubscribe my membership.<br> <br> Regards,<br> Nolwazi