Debit Order not refunded since 1 Feb 2016

My contract expired on 31 Jan 16. I emailed on 26 Jan 16 to have it cancelled as at 31 Jan. I was told that my contract stated I have to do this 30 days prior, which is not true per contract. My debit order still went through on 1 Feb 16. <br> <br> I Have since sent 4 emails requesting my refund and have been promised this every time. The Branch Manager, My Lenny Govender has been copied on all emails and I have yet to receive any response from him. <br> <br> The amount is R390 of which Virgin Active seems incapable of refunding. I have even sent through an email to the head office on 14 Mar 16 and have not even received a callback. Their service and after sales attitude is putrid.