Debit order cancellations

<p>I have a gym contract with Virgin active through Discovery Vitality. i am currently paying for my partner and I via a debit order that goes off my account. I have continualsy contacted Virgin active to resolve an issue where by they are debiting my account on the 15th and the 1st of each month. After phoning on numerous occasions they have yet to resolve. I have cancelled the debit order twice with my bank inccuring me charges. The Debit order on the 15th does not go through as there is no money in the account for this which my bank also charges me R100.00 for unpaid item charges. I would like this to be resolved immediately and my money that this is costing me to be refunded to me. I cannot belive that a reputable company can be so unattentive.</p>