Debit irders

I joined Virgin Active in May and was supposed to only pay R396 and in June a debit order of R 836 and I have been sending emails even talking to some consultant since then to get a refund. I don't remember all of them but I remember a Siphokazi I spoke to who also promised to send through for a refund and that was in July and nothing has happened I spoke to Zanele Zonke who requested that I send proof of payment as they can't locate my payment on their statements which is nonsense if they were able to debit my account. I sent Zanele Zonke proof of payment on the 3rd of August and nothing has happened still. I sent another email on the 18th August and still there is not reply. I received notification on the 21st August that Virgin Active wanted to debit my account for the amount of R1040 and because I didn't have enough funds, some of the money went through and I now have bank charges to the amount of R115 to my account because of them. They still haven't refunded me and yet they debit my account with an amount I don't know what it's for. I am going to block them from debit ting my account and delete my membership.

Phindile Makgatho ***