Debit Account - 3 October 2017

I have spoken to Sandra on the 3rd October 2017 at 12:15 regarding Debiting my Account today on the 3rd October 2017. I spoke to him on the 1st September 2017, Friday to make sure I catch up with all payments on the 25th and that all payments must be debited on the 25th of each month. He never informed me when a account has been made active that a Debit order will go down on the 3rd October 2017, Tuesday. I spoken to him +/- 25 minutes and in the end I asked him to please write on his system that they must please take payment on the 25th as I don't have any money in my account. I told him I would wait until he type it as I could hear he didn't the first time. I asked Sandra what is his Surname, he told me they are not allowed to provide a Surname to there Clients, which I don't believe is true. I asked him to email me the proof and he said the proof is on the system and there is nothing to email. I asked for a reference number and he said there is no reference number so I can take the Date and Time as a reference number.

Due to bad customer service, because of one person, it is making Virgin Active look bad. And I expected more. I believe if I was told about the payment for the 3rd October, I would have had the money available.

When I spoke to Sandra on the 1st September 2017, Friday. I asked him to contact me, because I would like to move my membership and also change the Time which I would have paid and extra R 100.00.

I confirm with him more than once over the phone to Contact me on the date of payment going down, so we can put all in place. Sandra didn't phone me.

What does this say about him and what empty promises he is making to other valuable customers.

I contact the Customer Service Number ********** 911, please can I ask that you pull both the calls.