**************** by Virgin Active SA

So I downgraded my gym membership online and Virgin active debits my previous membership amount and says I'm in arrears for the new months' amount all in the same month. **************** I tell you! 1stly on the terms of downgrading online they don't mention that there's a cut off date to downgrade even though they mention every other condition involved. I am livid! I want my money back! Then I'll be able to pay what I need to for the downgrade and the administration fees. I am so done with this gym!