**************** by Virgin Active

After I had posted my previous concern about Virgin Active yesterday no one has gotten back to me regarding my complaint as I have been calling Virgin Active from the beginning of the month to try to resolve this matter. What ticks me off is that I was **** to by one of their call center agents who said to me i wont billed extra if I take their Black Friday promotion which they ran last year 2017 November.

I repeatedly asked the call center agent who said that my contract will be upgraded to a premium membership, if they wont charge me any extra fee amount and would my monthly debit order stay the same? and she said confirmed that my debit order of the amount of R700 or so will not increase, however in January I was debited an amount of R800 or so which then this puzzles me. I just want my contract to be shifted back to its original amount.