EP
ENRIQUE P

1 reviews | Active since Oct 2013

25 Nov 2015, 14:50

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i recently decided to cancel my gym contract and now being billed R740 for the cancellation. I have been outside of contract for more than two years and still supported them , not going as frequently. I signed up with Discovery medical aid but decided to search for a better medical aid which concluded vitality but now I have not even been to gym for more than a month and this is the way Virgin Active is repaying me . Day Light ******* and they certainly do not want to let the public know about it.<br>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply25 Nov 2015, 17:45
Official
Hello endoe288,

We're so sorry about the frustration caused, please be assured that this is never our intention.

Thank you for giving me a chance to explain our cancellation procedure. I can confirm that your Virgin Active membership has been cancelled as requested.

I would like to take the opportunity to thank you for having been a Virgin Active member and hope to see you back in the near future.

Please don't hesitate to give me a call if you need any further assistance.

Kind Regards,
Tracy-Lee