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I paid in advance with a family of 5 including 3 children , I used to take my children to swim before lockdown , then the gyms opened and they said they are at 100%capacity via the media , this is a blatant lie as I am unable to let my children access the gym , when I ask why, they blame the government , if this is so why do planet fitness still allow kids below 14 to swim without any problem from government? When querying this with the club wonderboom junction I had the phone put down twice , once by the manager " kobus" then I called the head office and" babalo" promised that I would be called back before 12 00 the next day , that never happened , it's disgusting to take people's money and not give them what they paid for . Virgin active is not customer driven and are unprofessional