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I joined Virgin active two months ago, and in that period i have only been to gym 5 times due to my busy schedule. I finally called in to cancel, and was told that i need to pay R1200 immediately. What for? I no longer require your services, what am I being charged for? These terms were not discussed with me when I was signing up for a membership why are you using trickery?<br> <br>
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Virgin Active South Africa's replyOfficial
20 Oct 2015, 16:05Hello emmy-lee,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any inconvenience caused.
I can confirm that your membership has been frozen for the next 6 months and will automatically reactivate thereafter.
Should you require any assistance in the future please feel free to contact me directly on ***.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any inconvenience caused.
I can confirm that your membership has been frozen for the next 6 months and will automatically reactivate thereafter.
Should you require any assistance in the future please feel free to contact me directly on ***.
Kind regards
Robyn
Virgin Active South Africa's reply20 Oct 2015, 16:05
Official
Hello emmy-lee,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any inconvenience caused.
I can confirm that your membership has been frozen for the next 6 months and will automatically reactivate thereafter.
Should you require any assistance in the future please feel free to contact me directly on ***.
Kind regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any inconvenience caused.
I can confirm that your membership has been frozen for the next 6 months and will automatically reactivate thereafter.
Should you require any assistance in the future please feel free to contact me directly on ***.
Kind regards
Robyn