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I signed up for a contract which was due to end in February 2021. Due to the covid pandemic and me being diabetic I chose for Health not to go. I paid my contract for the entire 2 years. Yes my account was placed on freeze but that was due to the pandemic and virgin active decided to do so with all club members. I still continued to pay the admin fee they charged and that was ohk, it's now July going in to Augusi requested cancelation because my contract should have been automatically cancelled. They emailed me to say a R75 was going to be deducted because of 28 day cancelation policy. I was even ohk with that even though I didn't understand why I was required to pay it as my contract was supposed to have ended in February. Long story short, they have now shocked me by deducting a 760 which I did not budget. If their email response stated I will be required to pay 760 this month I would have been prepared. I request my refund as you guys did not adhere to your own contract.

I would like to emphasize that my contract should have been automatically terminated in February.

I hope this company replies soon or I will submit a complaint at small claims

Please see below taken from your website

We understand that you may not be ready to exercise in our clubs just yet, which is why we’re offering you the ability to freeze at a special reduced freezing fee until the end of August 2021. Should you wish to cancel, you can call our Contact Centre on ***or email us directly on ***. If you’re still in your initial contract period, a reasonable cancellation penalty will apply.

Looking forward to your response

REGARDS Liezl