Daylight ******* and very inconsiderate

I joined virgin Active August 2023 and got retrenched December 2023, I had not even set foot into any of the virgin Active facilities. I called your call centre to cancel my contract which I was told it's only ending August 2024 and they cannot cancel it. I called again March 2024 requesting for a cancellation however was told it's not possible what can be done is to give me 50% discount on premiums for 3 months whilst I'm searching for another job. I therefore called again after 3 months was told they cannot cancel as my contract ends in August then beginning of August I received a letter from virgin Active stating they are sad to see me go as my contract is coming to an end and wanted me to rate the service. Today the 3rd of September I'm seeing a debit order again on my account from virgin Active and called the call centre and Shannon apologised and said they shouldn't have debited me and transferred me to customer service for a reversal on which they couldn't help me as they said I did not serve notice hence they debited. Is this for real? I have been trying to get off this contract since last year and every attempt of cancelling it was declined and was forced to pay monthly premiums on a facility I did not even use as an unemployed citizen. Virgin Active has been reaping me off my money for 12 months. Now I'm told I need to serve notice whereas you've sent me a letter advising that my contract is coming to an end however you have the decency to ask me to serve notice how? I want my money and want you to terminate this contract immediately and refund me my money