NN
Nonhlanhla N
1 reviews | Active since May 2012
17 Mar 2016, 16:19
Day light *******
I signed up for Gym at my work area Towards end of January 2016 and was advised my fees will be R280 and R50 card activation fee (once off) which was suppose to start end of February. I was suprised to receive an email from Virgin accounts department that I was overdue while there was no attempt to debit my Account in January <br> Now Iam being harrased with calls that I ow while they took the fees for February<br> I have not even used the gym services so far as I want the matter sorted out if not they must cancel my contract as they are ***********
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Replies (1)Virgin Active South Africa's replyOfficial
17 Mar 2016, 17:07Hello Kwazinhlanhla,
We're so sorry for the frustration this has caused you.
Thanks for giving me the opportunity to explain what went wrong and giving me a chance to make things right.
Please don't hesitate to give us a call if you need any further assistance.
Kind Regards,
Tracy-Lee
We're so sorry for the frustration this has caused you.
Thanks for giving me the opportunity to explain what went wrong and giving me a chance to make things right.
Please don't hesitate to give us a call if you need any further assistance.
Kind Regards,
Tracy-Lee
Virgin Active South Africa's reply17 Mar 2016, 17:07
Official
Hello Kwazinhlanhla,
We're so sorry for the frustration this has caused you.
Thanks for giving me the opportunity to explain what went wrong and giving me a chance to make things right.
Please don't hesitate to give us a call if you need any further assistance.
Kind Regards,
Tracy-Lee
We're so sorry for the frustration this has caused you.
Thanks for giving me the opportunity to explain what went wrong and giving me a chance to make things right.
Please don't hesitate to give us a call if you need any further assistance.
Kind Regards,
Tracy-Lee
