Day light *******

I was a member of Virgin active Germiston branch and due to finacial constraints i had to cancel an on cancellation i paid a cancellation fee meaning the following month would not be deducted , which was not the case to my dismay and when i questioned it i was told someone would call me countless times as a way of telling me to leave and its the 3rd month still no call , and sir richard would have gotten me blacklisted if it was his money that was owed , so how fair is this and in principal that money would have gained interest in a bank so Virgin active is robbing me every month and costing me petrol every time i go enquire