Dave Luis at VIRGIN - OUSTANDING SERVICE

I HAVE HAD THE UNFORTUNANTE CIRCUMSTANCE HAVING MONEY PLACED INTO A DIFFERENT ACCOUNT OF LATE AND THEREFORE HAVE HAD VIRGIN DEBIT ORDERS BOUNCE TWICE - I THEN CALLED TO COMPLAIN THAT A SECOND DEBIT ORDER HAD BEEN TAKEN OFF WITHOUT MY CONSENT. DAVE IMMEDIATELY CALLED ME BACK AND NOT ONLY DID HE ARRANGE FOR MY BANK CHARGES TO BE REFUNDED, BUT ALSO HELPED IMMENSLEY WITH THE OUTSTANDING BALANCE OF MY ACCOUNT. DAVE THEN WENT ON TO EXPLAIN TO ME EXACTLY WHAT THE PROCCESS WHERE/ARE AT VIRGIN REGARDING THESE PROCEDURES WHICH HAS NEVER BEEN EXPLAINED TO ME BEFORE. THANK YOU DAVE LUIS FOR THE OUTSTANDING SERVICE AND ALL THE HELP. YOU ARE TRULY A LIGHT IN AN OTHERWISE DARK SERVICE DELIVERY SECTOR. I TRULY HOPE THAT YOU WILL BE ABLE TO ASSIST MANY MORE PEOPLE IN YOUR BRIGHT FUTURE. SINCERELY, DONOVAN EKERMANS.