Dainfern Square Virgin Active extremely poor service

Join Dainfern Square virgin active gym at your own risk, I've been with them since 2023 I've signed a 12 month contract after that I was on a month to month contract. I went there on Friday 31/01/2025 to cancel my membership and I wanted to pay a monthly fee for the last time, the old lady lief to me and said She can't forward me a link to pay rather Shell call me on Monday, She than canceled that I'm on vitality on their system so I can pay full price.

Since Monday I'm receiving multiple calls from rude consultants claiming that I owe R1400.00 instead of R350 since I'm on vitality, I went there personally to rectify the problem after calling their complaints division a guy promised to contact me back as He mentioned its an error but He didn't, 4 ladies at virgin active yesterday mentioned that it's supposed to be R350 since I'm on vitality they'll follow up today and contact me but yet again today a lady from Virgin active said my vitality is inactive hence I have to pay the full amount.

It's not a mistake it's done intentionally as we speak I have to contact legal from my side and virgin active ombudsman to lodge a complaint.

I've never expected such from a gym I was with for almost 2 years, I regret joining the gym I will never ever join another virgin active gym

Be warned.