Customers service sucks - RUDE

RUDE COMMUNICATION SKILLS

Virgin active was Very happy to inform us about the payment freeze to end October FREE OR CHARGE , however when I send a cancellation because of financial restraints they tell me I will be liable for 1 months payment, they can not find my email of cancellation, they can't not reply via emails, just want to do phone calls. So as all calls are recorded request the call date 26/11/2020 10:45 with Agent Roekaya Dunn keep on interrupting our conversation & telling me I will be handed over to the attorneys for non payments. Also go to all previous phone calls where & I requested cancellation. Not even an apology when I asked her to please stop interrupting me while I am talking to her. NOT RECOMMENDING VIRGIN ACTIVE