Customers service

I was specifically told I would not have to pay a fee if I joined Vitality in April,and a call pull was done. From the 7th of April I've requested 4 complaints to be formally logged, this has still not been done to date. I was promised a call back from a senior manager at a specific time over a week ago, this has still not be done. I've had the phone put down on me 3 times and I am honestly fed up of trying to call. I did speak to one of the team leaders who was blatantly rude. Her behaviour was actually disgusting for a "supervisor". She kept cutting me off, would not allow me to speak. This is after she confirmed that the call pull proved that I would not have to pay a fee if I move over to Vitality. I then reconfirmed what the call pull said and she confirmed what I was initially told about not having to pay a fee. She refused to listen,log a complaint or even come up with a resolution. She rudely told me to pay another R700! Not only was she rude but extremely condescending.