customer treated like a stable boy instead of a king

Good day I am writing this letter to complain about the bad service given by the staff members at Virgin Active before I explain what happened let me say that Raymond Ackerman believes in one main thing in business it is that the customer is king this is why he is 100 of South Africans most influential people Yesterday at 3 o clock I received a call on my phone from Shanon sales rep at Somerset Virgin she told me because i signed up I could get a bag the bag she said is at the the Century City Virgin I asked her if they coming to Century City cant they drop the bag in the mall over the road by me she said she cant After 8 o clock at night I remembered that the bag is at Century City I rushed back to Century City from Pelican Park when I got to the gym spoke to the manager on duty she told me that nothing was left there she doesnt know any Shonon and Chantal Dreyer sales manger Somerset at this point I was very upset I called Chantal times on her cell nothing 2 please call me 's just before nine I get a call from Chantal I told her how upset I was about the distance I drove back at this point she justed brushed me off and put the phone down in my face with out me finishing this was at 9 at night The next morning I expected a call at least an apology nothing From 9 till 2 no call no sorry just like that nothing at 2 this afternoon I set foot in N1 city called the Somerset branch asked to speak to the club manger he wasn't available but Zain the stand in manger spoke to me I explained my side of what happened he said he will put me trough to the club manger next 10 mins next ten mins came and it was Chantal not the person I wanted to deal with from 9 last night till 2 no call no apologies nothing now she wants to talk to me At this point I felt like the Stable boy instead of the King customer service out of the door Regards Travis Brown