Customer service - Whatever happened to that concept??

<p>I was involved in an armed ******* recently and my gym card was ****** in the process. Even though it is only R60 to replace a card, after being in a ******* and having to replace a lot of essentials that turns out to be a lot of money. So I appealed that they give me a card and I will pay after my next pay day (25 April)- I didn't even ask for it to be free. And Iona, the manager, at Little Falls, couldn't even assist with that. After the ordeal I have been through you would think that she could have a little compassion. I work in customer service and I would never brush my clients off this way.</p>