Customer Service Level

<p>I am tired of being shackled from one person to another and being ill-treated at Virgin Active. I have been a LOYAL member of VA for 19 yrs, and cannot believe that we are still on the same page as we were 19yrs ago ito the Sunbeds. Today again without fail I asked the small coloured guy at reception to make a booking for me on the Tancan, as your system has not allowed me to do so for over two months now. I have reported this at reception, yet to no avail. Spoke to David telephonically last week re: this and he said I should just bear with it, as we only have one month left to go for the Tancan & Sunbeds. I then asked the guy at reception to make a booking for me only to be ONCE AGAIN embarrassed and almost escorted out of the Tancan, as he didn't do it properly or for whatever reason. The fact of the matter is that this is NOT the 1st time since this has occurred, and I be treated in such a manner after following the proper channels (as Im the only one who does so). I was therefore only allowed 1 tanning session as I had to leave due to incompetence. This has been a problem ever since I joined and I have brought it to VA's attention on many occasion. Yet I must still be treated like a child and be told to leave the session which your staff member booked on my request. I have a major issue about the people employed at VA and dont even think that I would want to be a member of this organisation any longer. You NOT ONCE asked ANY of the Members how we feel ito you removing the Sunbeds and Tancans at any point. I have an issue with this, as we (the members) are not even taken into consideration. The mere fact that I have been a member for so long does not even fathom you in the least. I then left to go and gym at another club (New Redruth) and was rudely told by Amanda (another receptionist) that I may not enter as Im in arrears? ***? How on earth do you have access to one club and then not to another, and if I am in arrears why HAVE YOU NOT COMMUNICATED this to me via EMAIl, FAX, PHONE, MYVIRGINACTIVE ACCOUNT??? Are you running a business or a circus here? If that’s not all this "person “starts shouting at me as if Im her sibling? I have already complained about the attitude of these people previously and apparently members again are not taken seriously when complaining, or your GM is just ******** or selective ito complaints and how / if he responds. I left the gym and then decided to turn around and go back to get Amanda's name as I WILL NOT tolerate this from anyone at your clubs any longer!! The gent behind the desk then informed me that I was in arrears with R219.00. I asked him how this is possible as I have been on debit order for YEARS? Still no reply. He then GRANTED me access to the GYM??? ***? What am I a rag doll, that you can push and shove the way you feel / see fit? I refused as I dont see why I should be part of this charade nor be humiliated in such a manner. If I am in arrears = CALL / EMAIL /INFORM me. How the hell am i supposed to know, and if I am WHY DID MADAM AMANDA (who probably has NO SCHOOLING OR ANY IDEA WHAT CUSTOMER SERVICE IS ALL ABOUT)not politely inform me of this?? Why could she not have called the GM or Club Manager to discuss this with me?? Why WOULD SHE TAKE AN ATTITUDE towards me and be hostile? I own several companies and NONE of my STAFF treat ANY client in this manner as I TEACH THEM and provide them with adequate TRAINING on HOW TO DEAL WITH CLIENTS. She had no right to speak to me in the manner she did, and I WILL NOT leave it there, and im considering opening a case against VA & Amanda for the way I was treated. The GM of this club clearly has NO control over his staff and the way they treat or speak to clients, as this is not the 1st instance at this club. I await to hear from you ito the way moving forward before taking further action / steps.</p>