******* Customer service by Virgin Active accounts department.

I have been requesting an account statement since early January for my account so that I may get a clear understanding of my account and what I am been charged on a monthly basis. To date, I have engaged with multiple people and they always commit to mail me the statement but to no avail

My main reason for asking for the statements is because, I was trying to cancel my membership end of Nov 2023 and they offered me a discount to try another facility however, to my surprise, I am being billed the same amount without the discount I was given and this keeps on increasing and I have since decided to review my statement so that I settle what I need to and thereafter completely cancel the membership.

I am highly frustrated as it seems that this contractual agreement is 1 sided and they are failing to provide me with a basic thing such as an account statement. I highly advise that you reconsider before taking any membership with them as the customer service is very lousy.