CUSTOMER SERVICE AT ITS WORST

The customer care service/debt collecting department is by far the worst service i have received. In november i asked them to cancel my subscription, the agent said this wasn't possible as per contract i need to give them a months notice, in December another agent called and advise now its possible to cancel my subscription with immediate effect. How is this possible as i have NOT received or signed a NEW Contract.

I explained to the agent that i requested the in November and it was not possible.

I had no issue with the gym itself and in january i wanted to get back but every call i received was of no help and not one agent had any info about the previous calls.

another agent called today, she was a very RUDE agent. i was asking her a question but because of how highly qualified, she couldn't understand my stupid question, spoke on top of me and then cut the call.

CAN YOU GUYS GET AGENTS WHO ARE INTERESTED IN CUSTOMER SERVICE TO CALL YOUR CUSTOMERS. OTHERWISE STOP DAMN CALLING ME TO MESS UP MY DAY!