Customer Service and cancellation fees

<p>I am very unsatisfied with the customer service of Virgin Active Groenkloof. I am trying to contact the sales consultant numerous times to find our information or on how to cancel your contract and no feedback for days and months or you have to wait a week to get feedback. They dont even check-up on you to find out how is your experience at the gym nothing. So why would someone want to go to a gym that is so not involved with their client customer service. </p> <p>They are just to smooth talking in to taking the gym contract but afterwards nothing :(. Who wants to go to a gym that is like that....not me</p>