Customer service

I am appalled and unsatisfied with the level of service that I’ve been receiving at virgin active pavilion this morning it is not only the first time but the second time that I have come to the gym and had to go to an alternative gym because the gym does not have a generator the management need to consider that if I get to the gym at 6 am I’ve got a limited amount of time to exercise and make my way To work so if you guys don’t have a generator or you guys are unable to make me aware that you’ll be having load shedding experiencing low shedding at the gym at a particular time and I drive all the way there only to find out that I’m not able to exercise and I have to make my way to another gym it automatically mean that I’m late for work. Your core business is customer service and is one of your core delivery points and at this moment in time I’m just so dissatisfied and wanting to terminate my membership I don’t understand why you’re unable to let me know if there’s going to be a power shortage otherwise You should have a generators are you able to accommodate us at the gym because can you imagine me having to go back home to shower. When choosing a gym I choose it in accordance to my schedule and my convenience in travelling to and from work and when I wake up 2 hours before for I don’t expect to get to the gym and be told I need to leave and go back home to shower.

It’s a horrible experience and lack of communication from the gym management side I will be expecting someone to contact me and apologize as well as explain to me on how you decide to better the situation because this is uncalled for and very unprofessional for a health club.