Customer service

My wife and myself joined virgin active wynberg on sunday and up till today my membership is still no sorted properly. I was told on monday my membership is sorted and I used the gym tuesday, wednesdays when I got ther I was told to pay a outstanding a amount which I paid on Wednesday and was told by the accounts manager that the minute I pay it it will be sorted only to go back yesterday and be told it's still not sorted. When we spoke to the manager he said the staff member that does this not in . And when we questioned the manager he started getting irritated with my wife and raised his voice. I also requested that my details be updated on the system and that is not even done. This service from such a huge business I'd pathetic