**** Customer service!!!!

<p><span data-ft="{"tn":"K"}"><span class="UFICommentBody">Dear Virgin Active SA, this is a complaint regarding your legal service provider MBDInc. (MUNNIK BASSON DAGAMA INC.) I have been trying to settle my virgin active account since the beginning of April 2016. I had made an arrangement for a small amount to go off mid-april. and at the end of the month they could debit the remaining amount of R1249.30. I authorised this debit order for the 27th of April 2016. It did not go off. I called MBDInc the very next day and was told to wait another 24hrs, it may go off. It did not go off. And i checked my account, nothing had even bounced. Then another R100 was debited by MBDinc. I called and queried this and said i did not authorize this amount a 2nd time as it costs me. I asked for the account to be settled. They set up the debit order again for R1249.30 for the following day and still the amount did not go off. When i called they had the audacity to ask me if the funds were available. And then I recieved a threatening email stating that the amount is now R1349.30. This morning a representive from MBDinc called me and when i explained that i denied any further attempts to debit my account as they had not done it correctly the first time and it cost me. I wanted the banking details and I would make the payment myself to settle the account. They refused to give this to me. The call centre agent proceeded to talk over me and then hung up on me. I tried calling numerous times in the next hour and not a single call was answered. I assume with Virgin Active being such a well established comapny that you would not give this kind of service to your customers... even ones who are a few months behind on payments. I have now joined Discovery and wanted to reinstate my gym membership.... but this kind of service leaves a very sour taste in my mouth and I would not reccomend anyone join Virgin active because of who they associate themselves with. Word of mouth speaks louder than any marketing campaign you may throw out there. I expect to hear back from Virgin active SA regarding this matter. I will not deal with MBDinc as they have disgusting customer service!!!!</span></span></p>