Cover-up of theft at Virgin Active Century City.

My friend's sister , Anja,went to the gym at century city. After completing her exercise program she went into the locker room to shower. Whilst in the shower her locker was forced open The gym was very quiet and there was nobody else in the locker room. She is a foreign visitor that has recently moved with her husband to South Africa. She immediately phoned her sister, Elena, who is a resident in South Africa and she came to assist her. They were met with antagonism and very little cooperation by the staff in general and in particular a person called Leigh Roberts. They summoned the police to the scene. I went with both of them to a meeting on 9 March 2015 with Mr Neville Africa. He undertook to contact the risk management department/claims department to speed up the process. We told him that an Apple cell phone and iPod was ****** from the gym bag in the locker room. We also provided him with quotes for the replacement of these items. I sent him an email with photographs photographs confirming the sequence of events. To date we have received no feedback.We suspect staff members are involved. Therefore the cover up.