LM
Leshan M

1 reviews | Active since Feb 2012

11 Feb 2015, 10:24

Cost Cutting?

Hi, <br> <br> Tracking Equipment<br> <br> I have sent a mail regarding this matter to the manager but still no response. The tracking equipment has not been working for a week. I have been told by management that the machine is awaiting parts, but in the mean time could the gym not get simple digital scales. <br> <br> Water<br> <br> For a few days last month there was no water on the site, previously we used to get a sms saying we could go to another gym but I seen this has stopped? The only water on site was provided my 20l bottles which didnt last more than 10 min. <br> <br> Equipment<br> <br> Most \modern"equipment have outdated software and the USB ports dont work. When will the equipment at gym be updated? Regular maintenance is not being done on the machines. <br> <br> Load-shedding<br> <br> I understand the problem facing VA during loadshedding but why not compromise and allow members to go to other branches during this time? <br> <br> Crowds<br> <br> As per normal January"

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply11 Feb 2015, 15:49
Official
Hello leshan,

I have tried to touch base with you via your mobile phone but only managed to leave a voice message.

On behalf of Virgin Active I would like to apologise for the inconvenience caused to your training session!

I can confirm that you received detailed feedback from the club manager, Thato, which answered all your concerns.

Should you require any further assistance please feel free to contact us directly.

Kindest regards
Robyn