CN
Courtney N

1 reviews | Active since Feb 2016

16 Feb 2016, 19:17

Contract not explained and now loopholes

I signed up for a gym contract with Virgin Active Red Little Falls. I would like to have kept it but financial strains means I need to cancel. I went to cancel and was told I have to pay a 40% cancellation fee. I was never told this in fact I didn't even see the contract and it wasn't explained to me at all. I refuse to pay this fee and would like some assistance

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply17 Feb 2016, 09:44
Official
Hello Courtney N.20,

We're sorry to hear that you need to cancel your Virgin Active membership.

I have tried to touch base with you via your mobile phone but to no avail.

Please look out for my email - l hope to be in touch with you soon to have this resolved.

Kind Regards,
Tracy-Lee