Contract Lapsed

Contract Lapsed

I was having a contract with Virgin Active for a year because I am vitality member, when i sign up in June 2024 I made the payment for the initial month of June and my contract was supposed to lapses on July, however in August I was billed double the amount I was paying before contract Lapsed then I dispute the payment and reversed it on my account then within some days I received a call from virgin active being told that that my payment didn't went through and I told the person who call me that I have reversed my money because according to my knowledge my contract is Lapsed. Then I was told that I must cancel my contract which I did that moment when I was speaking with Virgin Active consultant and I was told that the will be cancelation fee which this month they have debited but my surprise am still getting call saying I must pay them.