TN
Thomas N

1 reviews | Active since Jul 2015

08 Jul 2015, 08:01

Contract has expired but still they run deb orders

I took out a contract for a period of 12 months, broke my leg in three places and could not gym for the said period. In retrospect my accountant no picked up that even though I paid for the 12 month contract period that has lapsed 6 months ago, virgin active is still running their normal premi against my account which I feel is theft, as they where notified of my injury and that I could not attend to gym whilst being in a moonboot for a year. what is the sense of signing a 12 month contract when they still ********ly run debit orders against my account when the contract has expired!!!!!!

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply08 Jul 2015, 15:59
Official
Hello lubbe.n,

I have tried to call you today unfortunately to no avail.

If you could please reach me on *** at your earliest convenience would be highly appreciated.

I look forward to working through your concerns with you.

Kind Regards

Chris Morgan