1 reviews | Active since Nov 2011
Contract cancellation mismanagement
Around 2005 u joined VA Morningside JHB&Justice handled my membership,however in 2006 i was moving back to Umtata EC so i requested to cancel my membership as they did not have a VA club in Umtata.I spoke to Justice with regards to the cancellation,He told me for my contract to be cancelled i need to pay until September 2006 then my contract will be cancelled.As per Justice i honored my payment until Sept through a debit order deduction on my Standard bank account.On the last debit in September i went to Justice in morningside and i told him the last debit order went through and he said i can go to my bank&stop the debit order and my contract is indeed cancelled.A few months if not a year later i got a call frm VA call center saying I owe them money and i told them i refuse to pay because this is what i was told,i honored my part by paying for the period specified by Justice&they must deal with Justice.I was then told that Justice resigned,i emailed&called trying to get the matter resolved with no luck.I jst learnt now in March that they handed me over&I owe the over R3000 which is ********.I want VA to clear my name&deal with their *********** consultants.This is annoying 9yrs lat
Thank you so much for speaking to me today and allowing me the opportunity to resolve your query.
I must apologize for the frustration this has caused you.
As discussed I will sort this matter out for you and send feedback to you shortly.
Once again I thank you for your patience and understanding through this time.
Kind Regards
Chris Morgan
Thank you so much for speaking to me today and allowing me the opportunity to resolve your query.
I must apologize for the frustration this has caused you.
As discussed I will sort this matter out for you and send feedback to you shortly.
Once again I thank you for your patience and understanding through this time.
Kind Regards
Chris Morgan
