Contract cancellation issue

I've tried cancelling my membership since the beginning of November 2015 because the town I've moved too doesn't have a virgin active. One consultant<br> Told me that I have to pay an amount of R3500 and after I stated that I was never informed about the cancelation fee of 30% nor given a copy of my contract the fee changed to R1400. I waited a month for them to send me the info to finish the contract off and then called at the beginning of December again where the consultant could see my history of the amount of R1400 that was payable from my previous conversation with another consultant. It is the end of January 2016 and I still haven't received anything in a form of an email or message on how to cancel the contract. I've been contacted by a new consultant informing me that my account is in arrears, when I asked him if he could see my history where I asked to cancel the contract there was nothing. And I still haven't received any info or amounts on how to cancel my contract. I would never have signed up for the membership if I knew it would be such a major issue to cancel the contract because I moved to a town for work that doesn't have a Virgin Active.