GA
Ghayatoe A

1 reviews | Active since Jun 2016

09 Jun 2016, 08:39

Contract Cancellation

<p>In October 2015 i signed up a contract with Virgin Active along with my colleague who was already a member , i wanted to sign up for one year only but the consultant signed me up for two years a month later i discovered i was pregnant and could no longer use the facility so to keep the peace with virgin active i froze my account for six months and paid the lower rate per month at the end of june i will be finishing off at work due to maternity leave and i called the call center of virgin active to freeze my account for another six months and they tell me that i cant i must now pay the full contract amount due to me, which after july i will not be able to afford as i will not be working and the consultants doesnt want to hear anything about that. They have done the same thing to my colleague as well. </p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply09 Jun 2016, 13:02
Official

Thank you for taking the time to explain the situation to me over the phone. I am glad that we could be flexible enough to assist you with a solution that really works for you. All the best for upcoming birth of your baby!

Regards,

Dave