Contract cancellation

I am so disgusted and disappointed with the level of service and the treatment virgin active clubs rendering to members especially towards ending of the contract. I dont expect this from a such a big company especially in this time of economic crisis and covid 19. I joined virgin active little falls in wilgeheuwel last year June 2019 approached by an *********** sales person named Joe and also under false advertising that if joined I will be receiving a gym bag which did not materialized. Upon signing up some of my details were incorrect, contract terms were not explained, no contract was email to me. To cut the story short my contract ended on 25th of June 2020 it was lockdown . I phoned in May to formalize my cancelation to no avail and assistance. July and August no debit order went through and then assumed my membership automatically canceled. September a R995 was deducted from my account, I immediately phoned their call center requesting an explanation regarding the debit order that had go through. I was so disgusted with the service and unwillingness of assistance from call center agent. I then decided to reverse my money and went to the club in little falls and requested to speak face to face to the manager who also refused to listen to my explanation. I then again spoken to several consultants with no assistance. This is a draining and an expensive exercise. It's now 5 month's virgin Active is still deducting money from my account. I am so furious I will never in my life send my recommendations to anyone they are ******ing money to cover for their loss during covid.