Contract ambiguity and misinformed staff. I feel ****med

This should be 0 stars. I have had the worst cancellation experience with Virgin Active. The staff at the gym were misinformed and did not process my cancelation correctly. I was also told that my cancellation fee would be twice my monthly payments. I was debitted again a month after cancelling after which I had to visit the gym facility again to find out why it was not cancelled. I was refered to the head office where a condesending woman called me "my dear" throughout the conversation and then wanted to charge me FOUR times my monthly payments for the cancellation. Very conveniently for VA I was not emailed a copy of my gym contract when I joined and so I cannot confirm what the cancellation fee should be. I feel ****med. My contract is still not cancelled. This is theft.