CONTRACT

ON THE 29 DECEMBER 2015 I CALLED THE VIRGIN ACTIVE CALL CENTRE TO FIND OUT THE LAST DEBIT DATE FOR MY CONTRACT AS I TOOK OUT A CONTRACT FOR 12 MONTHS. I WAS NOTIFIED THAT I STILL HAVE ANOTHER 13 MONTHS LEFT I FURTHER ASKED THEM TO PLEASE FREEZE MY ACCOUNT AND THEY DID NT DO SO. I WENT IN THE FOLLOWING DAY TO THE CLUB WHERE I TOOK OUT THE CONTRACT AND WAS TOLD I SHOULD COME BACK WHEN THE PERSON THAT ASSISTED ME WAS BACK. I CAME BACK ON THE 4 JANUARY 2016 WAS TOLD TO WRITE A STATEMENT AS TO WHAT HAPPENED AS I AND THE \CONSULTANT\" WERE NOT AGREEMENT. NOSHAN THE SALES MANAGER SAID THAT HE WILL SUBMIT IT TO THE HEAD OFFICE. TILL TODAY I'M STILL WAITING FOR AN OUTCOME OR FEEDBACK AS WHAT WILL HAPPEN AND THEY ARE STILL DEBITING MY ACCOUNT. I WENT IN QUITE A NUMBER OF TIMES BUT WAS TOLD THAT NOSHAN IS BUSY BUT HE DID SUBMIT THE STATEMENTS. I'M TIRED OF WAITING AND THERE IS NO CORRESPONDENCE OR AN ACKNOWLEDMENT MESSAGE THAT WAS SENT TO NOTIFY ME THAT THEY HAVE RECEIVED MY STATEMENT OR QUERY. "