Continuous bad service from Virgin active Three Rivers

I got a contract in March at the Three River's branch. Till to date I have not been debited even though that was my initial arrangement and I have tried numerous times to get this corrected. The agent who did my contract mistakenly added my baby even after I told him that he must not add him instead it must just be me and my two children and not three. I found out that there is a fourth contract under my name and I informed the agent but to date I have not gotten assistance regarding being debited and being billed for a fourth contract that I never signed for. I have been told that my contract has been terminated because I am in areas but there is a contract under my name that I never signed for and I am not debited for the three contracts under my name. Previous months I have been going in to be debited but this month I was irritated that I have to do such a manual transaction with a world class organization. I also got frustrated because often times my two children's names were not linked to my name. To say that I am frustrated is an under statement. I got better treatment at Slater gym. Please urgently correct this matter of an extra contract that I did not sign for and not being debited but canceling my contract. My name is Nomusa Hlahane and my cell number is ***