Continues problems with Virgin Active accounts department

I've been having countless issues with Virgin Active and the accounts department. Due to losing my job at the end of 2020 I had to freeze my account for several months until I was able to afford membership fees.

I had recently made arrangements with Virgin Active to settle my arrears, an agreement was made that I pay an amount of R1115 (I was in arrears of R2275) by the 29 November 2021 which was successfully deducted and also a confirmation was made that moving forward a debit order be made every month on the 28th. The 28th December came and went and as I had predicted Virgin Active accounts department were going to fail in deducting the monthly membership fee. I personally had to make the EFT payment myself on the 3rd January 2022 to avoid falling into arrears once again.

This morning i receive an email that read...

Hi EDWIN

Our records indicate that we haven't received full payment from you for some, or all, of the Virgin Active membership contracts associated with your account. Your arrears amount on contract number *** is R2,275.00.

To ensure continued access to the club, please settle the outstanding amount.

Please could this inconvenience be corrected or else I'll be forced to take my business elsewhere.